5G Home Broadband

[Merissa]

Received my modem today.
Followed instructions - plugged in - turned on power - waited till the light activated.
Can connect to wifi but have no internet connection.
What do I have to do to remedy this?

Thanks!!

[BasilDV]

Hi @Merissa

We'd like to look into the account and confirm if the account is already activated.

Shoot me a PM with your TPG username or customer ID number.

BasilDV