5G internet keeps dropping

[cbb]

Hi there, 

I switched to 5G Home broadband a few months ago, and persistent issues have plagued my experience - it keeps dropping and inferior speed. A prior fix was short-lived, and today I'm getting unacceptable speeds (17Mbps by TPG speed tester, ~2Mbps by Google's speed tester). I get pixelated streaming with buffering.

Attempts to contact support via phone (roughly 1-hour hold, got no response), online chat (landed in sales), and email (auto-reply said: "We aim to respond to all enquiries within four business hours") have been futile. I wonder if this is normal for TPG service.

I urgently need a resolution to the connectivity issues and improved customer support. Can I get some help?

[Ahra_G]

Hi @cbb, 

We're here to help! There are many factors that can affect your service and we aim to check for any underlying issues that may cause these. 

Send us a private message and we'll go from there. 

-Ahra_G