5G is very unstable

[itcutives01]

As you can see, the download speed is really bad, reached out to support twice but no luck. Both time I was told to reset router which really didn't help much, things work fine when I am on call with them then goes down hill. Not really sure what to do as I cannot even get NBN connection.

[itcutives01]

Speed Test Result URLs, regardless of phone or laptop speed is slow, which is something else I was told by TPG, as my hardware might be at fault instead of 5G 

http://tpg.speedtestcustom.com/result/863769b0-026e-11ed-acfe-d3f0444316b7
http://tpg.speedtestcustom.com/result/ade5a580-026e-11ed-959b-c39f040910aa

Update: 14Jul

http://tpg.speedtestcustom.com/result/4b2f9c30-0303-11ed-bf85-473372a8ef8e

http://tpg.speedtestcustom.com/result/9d02eac0-0304-11ed-92fe-636fad3fad85

[Rica_R]

Hi @itcutives01,

Thanks for letting us know about this issue. I would like to have a better understanding of your situation to address your request. Please PM us with your details like customer ID or username of the concerned account.

Here is how to send a PM.

Regards,