5g activation

[asadrajput]

Any updates?

[BasilDV]

Hi @asadrajput 

There's no update still.

We apologise for the inconvenience.

BasilDV

[asadrajput]

Order accepted: 27 Sep 2023 - Days passed - 12

Modem recieved 2 Oct 2023 -  Days passed - 8

Still no activation.

When the system was getting upgraded, did they have an end date for this upgrade or could this software upgrade potentially go on forever?

[Ahra_G]

Hi @asadrajput, the Case Manager assigned to your case has sent you an email. Please reply to it directly as the officer is your sole point of contact in working towards a resolution. 

[asadrajput]

Yes they did reply but with no timelines. I am only after an ETA really as it looks like this upgrade as no actual end date. As a matter of fact, the case manager encouraged me to leave TPG. I can post email reply to you directly if it helps which is surprising from escalation case manager. That would be one way to resolve the case!

cheers

[Ahra_G]

As advised, the Case Manager is the one handling your case and is best to raise any further concern directly to the officer, @asadrajput. 

[asadrajput]

Sure. I was only posting an update so others are aware.