My ADSL service has deteriorated in recent months. Since July I have had 3 tickets with the Tech Ops Team, to resolve the constant drop outs and deteriorating speeds. Speedtest is consistently below 1MBPS.
My current ticket is #xxxx
This is forcing 2 people to use mobile data, for which we are exceeding our monthly caps. This is a financial issue, as we are paying for a faulty service, and paying to replace it with mobile service.
The last conversation with the Tech Ops team I was offered two options:
1. Accept the deterioration of service.
2. Cancel my service.
Neither of these are acceptable.
I would like this issue escalated please.
Welcome to TPG Community!
We were able to locate your account using the ticket number that you've provided.
We've reviewed the account and learned that our Engineering team concludes that this is the best service that we could provide as all of the possible resolutions has been done, but the issue still remains.
Even changing the copper line was already done, but still no improvement. We are afraid that this is already a copper network limitation.
I will arrange a call from our Engineering team to discuss this further. Please shoot me a PM with your preferred time and best number to be contacted.