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ADSL connection dropping off

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Level 3
Been having issue since afternoon connecting intermittently but now can’t connect at all. Please investigate ASAP
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Accepted Solutions
Moderator

Hi Joanne, we have checked the status of your connection and it appears that it's properly working now.

 

Our Engineering Team is still monitoring this and the case engineer will contact via SMS or phone call for service confirmation.

 

If you need further assistance, feel free to message us.

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3 REPLIES 3
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Moderator

Hi @Joanne

 

Apologies for the inconvenience this is causing you.

 

I have since raised the issue to our Engineering team for further investigation as it showed on the remote line test that your modem is not get an acceptable line speed. 

 

An update should be provided within the next 24hrs. 

 

Thank you! 

Highlighted
Level 3
I got a message today saying a Telstra technician will be coming to check so will wait for that and hopefully will resolve the issue. Thanks
Moderator

Hi Joanne, we have checked the status of your connection and it appears that it's properly working now.

 

Our Engineering Team is still monitoring this and the case engineer will contact via SMS or phone call for service confirmation.

 

If you need further assistance, feel free to message us.

View solution in original post