ADSL connection ridiculously slow

[Joanne]

Hi - been struggling to access the internet and it’s been two days. The download speed is 0.4 mbps. Please look into this urgently

[Ahra_G]

Hi @Joanne, 

We're sorry to know that you have been experiencing issues with the service. We're here to help! 

I did run an initial test however it seemed that your modem might be turned off. We'll need to perform troubleshooting along with you so we can determine the issue on the connection. 

Kindly let us know your most convenient time to receive a call so we can organise a contact to be made from our Technical team. 

Regards,

Ahra_G

[Joanne]

The modem is switched on, please could you have a look asap as it’s still very slow today.

[Ahra_G]

Hi @Joanne, 

Kindly send us your best call back number via private message as well as your most convenient time to receive a call so we can organise a contact to be made from our Technical team for further assistance. 

Thanks! 

[BasilDV · Accepted solution]

Hi @Joanne,

Thanks for sending your contact details via PM.

We've escalated the case to our Engineering team for further investigation as there's an evident fault within the copper network.

They'll be in touch with you via SMS or phone call once an update is available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

Regards,

BasilDV