ADSL speed dropping below and lag much higher

[zappedtapped]

Hi,

Over the past 2 weeks my ADSL2+ speed has dropped to an unacceptable level that is now causing severe latency issues with online gaming and general internet usage. Prior to this I was getting 13 Mbps and now I am getting below 4 Mbps down and barely 0.4Mbps up.

I am connected via ethernet cable and have run through various power cycling tests, reset my modem configuration and disconnected all devices apart from the main PC and nothing has improved. Below is a speed test of my current connection.

Speed Test 1:  http://tpg.speedtestcustom.com/result/27a5d370-a6f8-11e9-9608-8326b25eb005

Speed test 2: http://tpg.speedtestcustom.com/result/56c96450-a6f8-11e9-ba94-d9d597b2eda9

Can I please have someone investigate.

Kinda regards,

Ian

[Anonymous]

Hi @zappedtapped,

Welcome to the community !

We're able to locate your account using your community details and ran an initial test. The result shows no line fault with a passing speed on the line.

we'd like to arrange a call from one of our Technicians for further investigation and real-time testing. PM us your best contact number and preferred time tomorrow.

In case you need a reference: How do I private message (PM) in the community

Cheers!

[Anonymous]

Thanks for sending me your details. We ran another test to your service it shows it has been stable for 1d 5m. Please monitor the connection for the next 24hrs and let us know if dropouts will occur.

Cheers!