TPG Community

Ask, answer and talk about our products

ADSL2+ Huge amount Drop Outs - Speed fine when working

Level 1a

Hi 

 

My ADSL has been experiencing huge amount of drop outs every 5 mins.

 

This happened to my before, and the problem was the wet lines due to the rains. Can you please send some one to fix that.

 

Regards

 

Tony

1 REPLY 1
Moderator

Hi @blueice79,

 

Welcome to the Community! 

 

 

I've managed to locate your account using your Community details. I've run remote tests and have detected some dropouts on the connection. I have escalated the issue now to our Engineering Team for further investigation. 

 

They should provide you with an update within the next 24hrs. Also, if you have a preferred time to be contacted, kindly let us know so we can inform their team.

 

I will be providing you with the ticket number via private message.

 

 

Thank you.