ADSL2+ speed has crapped itself

[ganda10]

My ADSL2+ speed is generally close to 7mpbs, down to 4 on a bad day. But after experiencing a lot of buffering when trying to watch streaming services last night and tonight, I’ve done a few speed tests and it’s averaging out at about 1.5mpbs. It’s almost unusable. Can a mod help me out with arranging any remote tests possible, please?
NBN is not due in my area for about three months.
Thank you.

[ganda10]

Can I have a TPG mod’s help with this, please??? It’s no better tonight. Streaming services are unwatchable. I’m not getting what I’m paying for.

[BasilDV]

Hi @ganda10,

Welcome to TPG Community!

We were able to locate your account using your community details and have run some remote test.

We were not able to detect any fault within the copper network, however, the sync speed that the modem is getting is quite low. Your ADSL2+ service is working on the same line on your phone service, if there's an issue with the home phone from Telstra or other phone provider then the internet will be affected as well. Are you able to check your home phone if there's any audible noise or crackling noise?

If it has, then you need to contact your phone provider to report it. Once they were able to fix your phone issue, then the internet service should start working the way it was before.

If none, please PM me your preferred time and best number to be contacted and I will arrange a call from our Tech team.

Kind regards,

BasilDv

[ganda10]

Thanks, Basil - I dug out an old landline phone and found I couldn’t get a dial tone. Telstra came out this morning and it turns out the NBN people had managed to cut one of the wires in the little Telstra box attached to the wires. He fixed it and all is well now.

I have one more question: Do I need to have an active landline phone with my ADSL2+ account, or can I cancel my phone plan (which is with Telstra) and still keep my current plan (rather than have to switch to Naked DSL)?

[Ahra_G]

Hi @ganda10, 

Glad to hear that everything is sorted now! 

If you are going to disconnect your homephone, then you will more likely be switched over to Naked ADSL if that service is available in your area. 

Another option is that we can check whether we can switch you over to our Homephone and Internet bundle or if NBN service is already rolled out as well. 

I can organise a contact to be made from one of our Specialists to further assess your options regarding the service. 

Just kindly send us with your best contact time & number via private message and I'd be glad to arrange a call back for you. 

Thanks!