ARCHER VR1600V Abysmal performance

[Bolek]

I have an ARCHER VR1600V router installed (NBN)

Attention @orbistat and friends.

The performance of this device is abysmal.

Today, I spent almost twop hours just trying to get at the network statistics page. Most of the time it just timed out. My best login attempt took about 30 minutes. After a reboot it works (still very slowly) but at least I can move around the router pages. Regularly getting "Unkown Error 8002" and taking 10-15 minutes just to look at its stats. if I don't reboot for a few days, the functionality just degrades.

Lucky I don't rely on the IP phone facility, it barely works at all. I've replaced my phone system with a new one, same problems. Incoming  rings but we can't hear the other end. Outgoing calls is a bit of a lottery!!

Network performance is as bad. Randomly locking out some wi-fi devices. They are connect to the wi-fi but hav eno internet or even internal net connectivity, while the device just a few feet away, sometimes in the same lap, is fine.

This is not a new problem. I asked questions about this some weeks ago. Can't find the conversation now so I'm starting up this new one. Can I just get something sorted. I'm tired of the "reboot the router", "reset the router" rubbish. I've had the router replaced with no discernable improvement.

I'm blaming the router, because the previous ADSL router in extactl;y the same configuration worked seemlessly. The only change since then is a faster network and the crappy router. What do I do?

[Riezl]

Hi @Bolek,

Welcome to TPG Community!

We would like to help get to the bottom of this and we'll have a specialist contact you for assistance.

Please send us a private message with your best contact number and available time to receive a call.

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

We'll wait for your PM.

[Ahra_G]

Good day, Bolek! 

We just want to check if you're still experiencing issues with the service. If so, please do send us a private message with your best contact number and your most convenient time to receive a call so we can organise a call back to be made from our Technical Team. 

Thanks! 

[Riezl]

Hi @Bolek, thanks for sending your contact details via PM.

We have requested a specialist to contact you today, between 3PM and 4PM QLD.

Should you have a preferred contact time, please let us know.

[Riezl]

Hi @Bolek, we can see that you have been in touch with one of our technical specialists who requested a modem replacement.

We'll continue monitoring the account and will revert to you as soon as new update becomes available.

Should you have further queries, feel free to drop us a message. Thank you.

[Riezl]

Hi @Bolek, the modem replacement has been shipped and it has arrived at the Startrack location for processing.

We have also sent you a private message with the consignment number so you can check the whereabouts of the equipment with Startrack.

Let us know should you need further assistance. Cheers!

[belico]

I also recieved a new Archer VR1600v. Unfortunatley this modem freezes up and is completely unresponsive until power cycling to restore service activity.

(All activity lights remain on but the unit is unresponsive.)

The only reason I use this piece of junk was for the VOIP which I barely use.

I already have another modem as a WiFi access point booster and do not use the wifi on the router itself.

As such I have decided to reuse my years old reliable Linksys router and ditch these cheap faulty units and pay NBN to install fibre to the premises.

Very disapointing TPG. you should at least give customers the option of upgrading to a decent device.

[orbistat]

Hi @belico I notice you mention you have another modem you use as a Wi-Fi access point connected, is DHCP turned on or off on that modem?

[Anonymous]

Hi @belico,

Welcome to the community!

We’ve optimised the setup to complement our specifically configured modem settings. We provide the modem for all our NBN plans as they are sold as an Internet & Home Phone Bundle. As the Home Phone component of your bundle is encrypted for security, you will need to use our modem if you are to make and receive phone calls. Our modem is also pre-configured for internet access.
 

You have the option to use a 3rd party VDSL modem/router, however VoIP will no longer be available. If this is the case, we will provide you with the settings required to configure your 3rd party modem with the settings required to access the internet.

 
Let us know should you require further assistance.