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ARCHER VR1600V Abysmal performance

Level 3

I have an ARCHER VR1600V router installed (NBN)

Attention @orbistat and friends.

The performance of this device is abysmal.

Today, I spent almost twop hours just trying to get at the network statistics page. Most of the time it just timed out. My best login attempt took about 30 minutes. After a reboot it works (still very slowly) but at least I can move around the router pages. Regularly getting "Unkown Error 8002" and taking 10-15 minutes just to look at its stats. if I don't reboot for a few days, the functionality just degrades.

Lucky I don't rely on the IP phone facility, it barely works at all. I've replaced my phone system with a new one, same problems. Incoming  rings but we can't hear the other end. Outgoing calls is a bit of a lottery!!

Network performance is as bad. Randomly locking out some wi-fi devices. They are connect to the wi-fi but hav eno internet or even internal net connectivity, while the device just a few feet away, sometimes in the same lap, is fine.

This is not a new problem. I asked questions about this some weeks ago. Can't find the conversation now so I'm starting up this new one. Can I just get something sorted. I'm tired of the "reboot the router", "reset the router" rubbish. I've had the router replaced with no discernable improvement.

I'm blaming the router, because the previous ADSL router in extactl;y the same configuration worked seemlessly. The only change since then is a faster network and the crappy router. What do I do?

5 REPLIES
Moderator

Hi @Bolek,

 

Welcome to TPG Community!

 

We would like to help get to the bottom of this and we'll have a specialist contact you for assistance.

 

Please send us a private message with your best contact number and available time to receive a call.

 

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your PM.

 

Moderator

Good day, Bolek

 

We just want to check if you're still experiencing issues with the service. If so, please do send us a private message with your best contact number and your most convenient time to receive a call so we can organise a call back to be made from our Technical Team. 

 

 

Thanks! 

Moderator

Hi @Bolek, thanks for sending your contact details via PM.

 

We have requested a specialist to contact you today, between 3PM and 4PM QLD.

 

Should you have a preferred contact time, please let us know.

Moderator

Hi @Bolek, we can see that you have been in touch with one of our technical specialists who requested a modem replacement.

 

We'll continue monitoring the account and will revert to you as soon as new update becomes available.

 

Should you have further queries, feel free to drop us a message. Thank you.

Moderator

Hi @Bolek, the modem replacement has been shipped and it has arrived at the Startrack location for processing.

 

We have also sent you a private message with the consignment number so you can check the whereabouts of the equipment with Startrack.

 

Let us know should you need further assistance. Cheers!