Access to Post Office denied

[Anonymous]

At this point, we are unable to confirm with our engineers what is causing the issue, but they are doing their best to resolve this as early as possible.

If the issue persists after the given timeframe, please PM us your account details so we can investigate further.

[iphornsby]

i am having the same problem as of 16 July 2019

Is there a permanent fix for this?

[Will]

Hi @iphornsby

Welcome to the Community!

I'm sorry to hear that you're having difficulty accessing your email account as well. Our Engineers are already working to have this resolved. The Current Estimated Time of Restoration (ETR) is on Wednesday 17 July 2019, 5:00 AM AEST. The ETR is subject to change. You may visit our Service Status page for updates.

Regards,

[Jim1]

It's happening too frequently and is higinconvenient. Please sort it!

[Will]

Hi @Jim1

My apologies for the inconvenience. Our Engineering Team is already working on getting the email issue resolved on or before 5PM AEST tomorrow (July 17).

Regards,

[zackii]

This is still happening ..... 1st March 2021.  Support shows "no issues"

All Sales and no support .... I understand how TPG has a One star rating.

[BasilDV]

Hi @zackii

Thanks for reaching out.

Are you able to provide us your TPG username or customer ID number via PM to assist you accordingly?

Please include the error message that you are receiving for us to assess the case.

How do I private message (PM) in the community

Cheers!

BasilDV