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Account / Alter options / Online lockout

Level 2


I have an account with you.  

I have been notified that we have reached our monthly usage.  So in order to increase or upgrade or alter I:

  1. Rang tpg but cannot get through
  2. Went online and tried to sign in but couldn't.  Tried resetting password but that also didn't work and I have now been locked out of account.
  3. Set up this new account as it seems it is the only way to talk to you.

Could you please:

  1. Show me how to re-activate my online account
  2. Explain my options to have full speed internet reinstated for the next 3 days 
  3. Explain my options going forward.




Hi @Leah1,


Welcome to the community!


We did an article that you may find helpful. This will guide you on how to retrieve your online account. 



If your NBN/ADSL plan's data usage has been throttled the data allocation will replenish on the next billing cycle. You may also upgrade your NBN/ADSL plan this will upgrade your Data Allocation.

You may visit this article, Changing NBN Plans through My Account


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.