Forgot your TPG account password?
Tip: If it's your Wi-Fi password you've forgotten, click here for help.
No problem! Visit https://www.tpg.com.au/password to reset your password easily and securely.
Check out our video guide or follow our steps below
Enter your TPG Username or Customer ID, the Postcode on your TPG account, then type the word you see (so we know you aren't a robot!), then click Submit.
You can choose to be notified of a temporary password via email or SMS:
Your temporary password is valid for 30 minutes. Use it to log into My Account at https://www.tpg.com.au/account, where you can change your password securely to one of your choosing.
Once you've changed your password:
Now you know your pasword, how to change it in future?
Log in at https://www.tpg.com.au/account and click "Change your Password".
Need more help?
Need more assistance? Not sure what your Username or Customer ID is? Call TPG Customer Service on 13 14 23 (option 3) for assistance.
Welcome to the Community!
We usually send the information about your account to the Email that you've registered with us.
You may check your postcode here: https://auspost.com.au/postcode
If you did not receive any information via Email, then please contact our Customer support team on 1300 993 011 for real time support.