Enter your TPG Username or Customer ID, the Postcode on your TPG account, then type the word you see (so we know you aren't a robot!), then click Submit.
You can choose to be notified of a temporary password via email or SMS:
Your temporary password is valid for 30 minutes. Use it to log into My Account at https://www.tpg.com.au/account, where you can change your password securely to one of your choosing.
Once you've changed your password:
TPG email: If you changed your password for your account with username "tpgusername1", you'll need to use that new password to access your firstname.lastname@example.org emails. This includes changing the password in your email client, e.g. Outlook or mobile phone mail apps.
If you're an ADSL Broadband Offnet or ADSL2+ VoIP customer, you'll need to update the password configured in your modem/router so your TPG connection keeps working.
Now you know your pasword, how to change it in future?