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Account charged while it's inactive

Level 3

From : promike@live.com 03/08/2019 2.20 pm Amman-Jordan Local Time
To : Winback <winback@tpg.com.au>;
RE: TPG Telecom Customer ID/Username:3954112
Hi there,
But the most recent charges shows the service period for this cycle not the next cycle
Package Period 28/07/2019 to 27/08/2019 renewal: username: promike Balance $59.99
Regards,
Mike Kuba
Sent from Mail for Windows 10

 

 

From: Winback
Sent: Saturday, August 3, 2019 4:08 AM
To: mike kuba
Subject: RE: TPG Telecom Customer ID/Username:3954112

Dear Mike,
In regards to your concern, the reference for the refund is Credit Note #: C05517708/1. Format: Credit Card. Type: Visa. Auth: 5626244637386731603242:5626245165696678503012
The $59.99 that you can see on your account is for your payment for the next cycle if you will reactivate your service. The current service of yours is inactive due to non payment because we restricted your card.
Please disregard if you don't have plans yet to reactivate the service.
Regards
| Winback | UserID: 14127
T 13 14 23 | F 02 9850 0813
www.tpg.com.au
Email Queue: Winback
TPG Telecom (ASX: TPM)

1 REPLY 1
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Moderator

Hi @promike,

 

Our Accounts team has responded to your email.

 

"Dear Mike,

Thank you for your email.

This is to confirm that the Invoice I210162002 for $59.99 is for package period 28/07/2019 to 27/08/2019 which is not paid yet reason for the service to be temporary suspended.

Please let me know if I can assist you further.

Kind regards,
"

 

 

BasilDV