Welcome to the Community!
We were able to locate your account using your community details and gone ahead to test the line.
There's a possible fault within the ADSL line, but can't verify if it's within the internal or external wiring.
We've escalated the case to our Engineering team for further investigation and updates will be given via SMS or phone call within 24 to 48 hours as soon as it becomes available.
Please avoid posting any account information on a public thread as it may compromise your security.
The assigned Engineer will send you an SMS once they are not able to contact you via phone call.