my username is**********
i paid $89 a month for NBN100 but just recently months i've been getting constantly getting 36mbps on TPG speed test site. this is not that i pay for, if you don't fix this i want refunds on all my months that i have been getting slow speed.
Thanks for the update.
We've created an online support help with the troubleshooting that you may perform for the slow speed issues.
Please check this link: Troubleshooting Your Connection Speeds
An article is also available here: Slow speed issue
Once you've done with the reset and the issue remains, please let us know.
Giving customers the online support help and articles don't mean that we are treating them as not tech savvy.
These articles or online help will give customers some idea or some lists of basic troubleshooting that they may have skipped.
Furthermore, we've arranged a call from our Tech team tomorrow between 9AM - 11AM to discuss this further. They'll contact you using the phone numbers that we have on file.