Currently on a 100/40 FTTN Plan with TPG. We have been with TPG for just over 10 years.
For the past 8 weeks we have been experiencing slower than usual download speeds, and the connection seems to become unresponsive for very brief amounts of time (less than 1 minute). During those times access does not work at all.
I have followed troubleshooting guides and isolated the VDSL modem to be connected via ethernet directly for a single machine and can still replicate the issue. I have then tried other Machines to rule out an issue with the computer.
I have attempted a factory reset on the modem today but I am still seeing very slow speeds. The tpg speed test site advises 10Mbps Down / 30 Mbps up at best but seeing lower download speeds as well (5 Mbps). For comparison we used to get ~94 Mbps down and ~36 Mbps up. We seem to have full line sync.
I havent seen any outage information on your site or NBN co to suggest there is a problem.
Thanks in advance.
Welcome to the Community!
We were able to locate your account using your community details and gone ahead to test the line.
You are correct, the modem is getting a full sync with 106 Mbps Downstream and 43 Mbps Upstream.
We'd like to arrange a call from our Tech team to further check this issue. Please send me a PM with your preferred time and best number to be contacted tomorrow.