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Always dropped out internet connection...

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Level 1

This is 3rd time for disconnect or dropped out for my ADSL2+. I fixed my cables on last yr of Nov and this yr of Feb. That disconnection happened on last Thursday 1 pm... I called tech support and waits for 1wk (maybe)... I have my telecomuting jobs at home and need internet as soons as possible... Last of 2 cases about internet, it spent 1 and half wks to re-works my interent... I don't think I have patient for it... Why this is happend agian? Is that our area problems? Are they not able to fix cables on 24 hrs? Its so much delays... to waits for fix it seriously... why cannot fix immideatly?

 

This is my status of internet connection.... no DSL and red internet light at all

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1 REPLY 1
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Moderator

Hi @youngilmyung77

 

Welcome to the Community!

 

Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at https://www.tpg.com.au/servicestatus
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

In your case, your service was affected by a Telstra network outage in the area which was resolved by the help of the attending Telstra technician.

 

BasilDV