Welcome to the Commuminty @Modica
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting
In your case, our Engineers have booked an NBN technician to check the NBN line at your location and resolve the issue. They will be the one to assess if additional work is required. Updates will be given by the Engineer assigned to your case as soon as they are available.