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Just swapped to NBN today and its horribly slow...

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Level 1a

Hi,

if i could have some help here would be much appreciated...

so i have just switched over to nbn today FTTC and its all set up but it seems very slow.

just ran a speed test and 1.8mbps down and 0.9mpbs up, the best i got was about 4 down and 0.9 up...

the lady on the phone was saying to me that will be much faster than my adsl2 hence i agreed to switch over..

i am on the lowest nbn plan but this speed seems to be ridiculous?

 

please help thanks!

 

1 REPLY 1
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Moderator

Welcome to the Community @Azusa

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_speed_nbn_fttc

 

We've also created an article that will guide you on how to troubleshoot a Slow speed issue.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV