TPG Community

Ask, answer and talk about our products

Any outage at Kariong NSW 2250

Level 1a
Hi there,
We have had no connection for most of the day. I can’t see that there is any outage at Kariong, but is there a problem we are unaware of? We had no 5G, then nothing at all. Reset modem, still nothing.
Any suggestions?
1 REPLY
Moderator

Hi Carolyn77candy,

 

Welcome to TPG Community! 

 

We apologise for the inconvenience caused by the connection issue.

 

I've seen that the issue has now been escalated to our Engineering Team and is still investigating the cause. Furthermore, I've done some remote tests and it already appears that your modem is connected now for almost 24hrs. 

 

If you're still experiencing issues with the service, please do let us know so we can inform our Engineering Team and have them to contact you regarding this concern. 

 

 

Thanks!