I've been finding lately my Archer VR1600v keeps hanging with only the Phone light lit, however there is no dial tone and any devices connected to the wired LAN ports can no longer access the internet.
I cannot connect to the modem via a browser it simply times out.
The NBN NCD has all FTTC lights lit and LAN light is blinking normally.
When I check the modem log after a power cycle there's nothing available before the restart.
There are no reported or planned NBN outages affecting my area.
Has anyone else experienced this and found a solution?
Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version:Archer VR1600v v2 00000000
I've ran a remote test and your modem appeared to be connected for almost a day now. Your modem also has the latest firmware.
Have you perhaps tried performing a reset on the modem?
I've ran a quick test and your modem showed connected for more than 2 days now which is a good indication of a stable connection.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app