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Yes, it is NBNCo's responsiblity to replace the NBN box, but TPG will perform assessment to request it for you. Send us your account details (Username/Customer ID together with the address on file).
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Regards,
My Arris CM8200 modem's Online light has been contually flashing today. The Power, Upstream, Downstream lights are all green, I've reset the modem as well - changes nothing. This occured the morning after NBN scheduled maintenance in our area several hours before. Question: if the Arris modem is malfunctioning, is this NBN's responsibility to replace, and if so who do I contact?
