At my wits end!!

[jemmahogan27]

I continue to get  this error message   < E:adsl_comm:thread_exists >
every time I try and upgrade my NBN plan online, I have tried every variation possible multiple times a day and every time it comes back with the same thing.

We have tried contacting TPG multiple times via phone, email, chat and messaging on the community thread to have this sorted- to upgrade to the NBN50 plan, as we are both currently working from home and cannot go another week without internet. Please assist. 

[Ken-C]

Hi there jemmahogan27,

As per the earlier private messages, just reassuring you that your issue has been escalated and we should be in contact with you now or very soon.

I do apologise for any delay with our current services, we are working hard to get you sorted 

Please let me know if you have any further questions or concerns

all the best 

Kind regards

[jemmahogan27]

I still have not had a call Ken- can someone please call me ASAP

[RajenS · Accepted solution]

Hi  jemmahogan27,

we upgraded your plan to NBN50 plan. 

Thanks 

Rajen