I am moving house tomorrow and i had a raised a request on 19th March to move my service.
Have not received any respone.
I could suggest you to check on your TPG account. If you relocate service, you may be able to check the status on there.
I emailed the relocations team on 20th March figuring that'd give them 2 weeks notice. No response. I put in a moving home request on 26th March (move in date got bumped because corona). Got an email in 28th March from the relocation team that didn't address any of my questions just asked the same thing as the moving home form.
Finally had a deduction from my bank (for the new modem) on 31st and got an email saying they were processing it. Since then, nothing. I'm halfway through using my month's mobile data because I work from home and the status hasn't changed. Don't hold your breath.
I have a similar concern too. When I raised a request on March 19th ,I thought I had given them sufficeint time period to move my connection .But the irony is, even today (14/April/2020), If I chat with any if the customer care executive ,they ask me to send a mail to firstname.lastname@example.org , other than that I don't see any response or feedback from them.
And also I have consumed whole of my mobile data allocated for the month