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Bad routing and high latency to SEA servers again

jvn97
Level 2

Once again, I'm getting bad routing to the Singapore server of Apex Legends resulting in 300 ping, when it's usually 100.

Here's a trace route to the Singapore server:

 

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 18 ms * 8 ms 10.20.25.231
3 10 ms 10 ms 10 ms 27-32-160-1.static.tpgi.com.au [27.32.160.1]
4 25 ms 25 ms 22 ms 203-26-22-117.static.tpgi.com.au [203.26.22.117]
5 28 ms 23 ms 23 ms 203.29.134-68.tpgi.com.au [203.29.134.68]
6 245 ms 245 ms 243 ms ix-xe-0-0-1-0.tcore1.hk2-hongkong.as6453.net [116.0.67.46]
7 270 ms 268 ms 269 ms if-ae-7-2.thar1.hk2-hongkong.as6453.net [180.87.112.142]
8 270 ms 269 ms 276 ms if-ae-2-2.tcore2.hk2-hongkong.as6453.net [116.0.82.63]
9 269 ms * 269 ms if-ae-32-6.tcore2.svw-singapore.as6453.net [116.0.93.153]
10 269 ms 269 ms 267 ms if-be-19-2.ecore1.esin4-singapore.as6453.net [180.87.15.113]
11 * 269 ms 269 ms if-be-49-2.ecore2.esin4-singapore.as6453.net [180.87.108.2]
12 271 ms 271 ms 268 ms if-be-10-2.ecore2.svq-singapore.as6453.net [180.87.107.0]
13 267 ms 267 ms 268 ms if-ae-47-2.tcore1.svq-singapore.as6453.net [120.29.215.180]
14 263 ms 260 ms 260 ms 120.29.215.46
15 258 ms 259 ms 259 ms border1.xe-1-0-1.bbnet2.sin001.pnap.net [202.58.8.72]
16 262 ms 258 ms 263 ms edge1.ae1-edgenet.sin003.pnap.net [202.58.9.14]
17 262 ms 262 ms 263 ms 202.58.10.194
18 258 ms 261 ms 264 ms 72.5.161.228

3 REPLIES 3
BasilDV
Moderator

Hi @jvn97

 

We've been waiting for your TPG username or customer ID number via private message as we'd like to raise this with our Tech team for further troubleshooting.

 

Please send your account details to us moderators to assist you accordingly.

 

BasilDV

jvn97
Level 2

Unfortunately I don't manage the account, so I'm not sure what my username or customer ID is. Is there something else I could send?

BasilDV
Moderator

Hi @jvn97

 

You may contact the account holder to provide you the username or customer ID number for us to assist you further.

If the account holder won't provide you the details, you may advise him to contact us directly for us to perform troubleshooting.

 

BasilDV