Below 2MBit upload and 40Mbit download on NBN100 HFC plan

[KO]

Hi TPG Support,

after noticing diminishing NBN speeds for the last 6months (I understand Covid may have made things difficult for a while) today I see speeds (down/up) of 20/0.1, 30/1, 15/0.2, 40/2, etc.

I'm on a HFC with NBN100 and have basically not seen the promised speeds since I got my NBN connection beginning of the year, but today's speed takes the cake and impacts my ability to work from home.

I have restarted the NBN modem as well as the TP Link router, no improvement. There are no network issues mentioned on the NBN website either.

Please advise.

Best regards,

K

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

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Regards,
Peter