TPG Community

Get online support

Below 2MBit upload and 40Mbit download on NBN100 HFC plan

Highlighted
Level 1c
Level 1c

Hi TPG Support,

 

after noticing diminishing NBN speeds for the last 6months (I understand Covid may have made things difficult for a while) today I see speeds (down/up) of 20/0.1, 30/1, 15/0.2, 40/2, etc.

I'm on a HFC with NBN100 and have basically not seen the promised speeds since I got my NBN connection beginning of the year, but today's speed takes the cake and impacts my ability to work from home.

I have restarted the NBN modem as well as the TP Link router, no improvement. There are no network issues mentioned on the NBN website either.

 

Please advise.

 

Best regards,

K

1 REPLY 1
Highlighted
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter