TPG Community

Get online support

Billing Cycle Refresh

Level 2


I have been shaped.

My next quota is 15th January

I would like to refresh the billing cycle to get unshaped.

Called accounts but they could not see the payment yet from automatic Direct Debit made 9th Jan.

I can see the payment has gone through my Commonwealh account and has recipt number.

The person on phone would not do anything 

Can somebody help, please?


Hi @sluggo


We have raised your concern to our Accounts Team and we can see that an account specialist has been in touch.


At the moment, we're unable to refresh the billing cycle since the payment is still in progress, but we're expecting for the payment to be posted by tomorrow.


The Team is closely monitoring your account and will contact you to provide additional updates.


Should you need further assistance, please let us know. Thank you.

Level 2

We spoke yesterday and you were going to refresh the billing cycle today

can you please call me again,





Hi @sluggo


We have made a follow up with our Accounts Team and have seen that the case officer has been in touch. 


Our record shows that your billing cycle has been renewed and you were advised about the new billing cycle as well as the new billing date.


If you need further assistance, please let us know. Cheers!