Thanks for raising this to our attention.
We were able to locate your account and learned that this case has been raised to our Escalations team.
The free month will be applied to the next billing cycle as promised.
Thank you for your patience.
I don’t have any further updates differing from what has already been communicated to you. I can confirm on the latest log posted yesterday that the billing adjustment will be posted on the next month's billing cycle.
Let us know should you require further assistance.
I will wait to see as I have been told this for two months. We also pay $10.00 a month for our phone which is hooked up to the NBN. While the NBN was not working our home phone didn't work. Why wouldn't we be getting that free for month along with the NBN? I called customer service the other day to speak to a manager to resolve and end this issue. I was told he was too busy to talk and would get a callback in 24 hours. I would consider this poor customer relations as I'm still waiting for my call. Which makes me think I should start check pricing and reviews of other services.