Broadband FTTB INTERNET dropout

[meradox]

No internet connection.
NBN website says no outage.
Melbourne.
How to report?

[BasilDV]

Hi @meradox 

If your service is not affected by an outage, then we need to run some tests on the line to check on what happened.

Kindly send us a private message with your account details for further checking.

BasilDV

[meradox]

Resolved. It WAS an NBN faultbreakdown/problem.

I checked "Current nbn network status" at https://www.nbnco.com.au/support/network-status before I contancted Community TPG and there was no problem at my address.

Later last night a red dot and problem messaged appeared.

This morning, the TPG NBN internet is working and the "Current nbn network status" is a green dot and "No nbn® network outage detected". 

On another occasion, how would I report a non-NBN problem to TPG?

BasilDV, thanks again.

[BasilDV]

Glad that the service is back @meradox.

You may report the issue via TPG mobile App or through social media channels.

You may also call our Tech team on:

NBN - 1300 997 271
5G Home Broadband - 1300 994 533
Home Wireless Broadband - 1300 994 533
ADSL - 1300 997 270
Fibre to the Building - 1300 997 274

BasilDV