Broadband is waiting to be automatically configured

[kurokinao]

Hi tried to connect to the internet but this message comes up all the time. Would like some help with configuration. Thanks very much in advance!

[Riezl]

Hi @kurokinao,

Welcome to TPG Community!

We'd like to look into this and help with the resolution. We have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Thanks for sending the details via PM, @kurokinao.

We can see that your router is not connecting to our server and you may need to manually configure its settings.

This support link may help you configure the router : https://www.tpg.com.au/support/nbn/setup/modem_support

1. Select the type of Router and Model. For TP Link C1200, please select the right Operating System as well.

2. Click View and you will be redirected to a PDF File.

3. Look for "Configuring Router". This will guide you in manually configuring the router settings by the use of your TPG username and account password.

If you'll experience any issue, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. Thank you.

[kurokinao]

Hi, I tried connecting using Ethernet but couldn’t open IP address. http://tplinkwifi.net is not working.

[Ahra_G · Accepted solution]

Hi @kurokinao,

Could you try checking out the following links? 

• How to set up TP-LINK C1200 modem for Windows 10
• NBN Fibre To The Premise (NBN FTTP) Setup Guide

If you're still unable to configure your router, I can organise a contact to be made from our Technical team. 

Just let me know of your most convenient time to receive a call. 

Thanks! 

[kurokinao]

Thanks so so much for your help!
It’s working now!
Thanks again

[Ahra_G]

Glad to hear and we're very glad to be of help, @kurokinao!

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

[kurokinao]

Thank you!!!!!

[DwainRomero]

Yay! We're glad to know that it's now working. In case you will have queries in the future do not hesitate to drop us a message or create a thread here in our community.

[Alana1111111111]

This isn’t working for me- lights say it’s connected to the internet but page says it’s configuring. I’ve reset the modem, the nbn box, restarted, still nothing?