Cable error 8180

[73bathurst]

Hi. I got home from work tonight to find no internet. The Huawei modem has a cable error 8180 when requesting a connection. I tried turning the modem off and on and then resetting. Still nothing but error.

[Riezl]

Hi @73bathurst,

Welcome to TPG Community!

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who has escalated the issue to our Engineering Team.

As per checking, the issue has been lodged to NBN Co. and an NBN technician has been booked to investigate further.

Our Engineering Team is closely monitoring this case and the case engineer will contact you as soon as an update regarding the outcome of the technician visit is received.

Should you have further queries, please let us know. Thank you.

[6208161]

I had my new nbn installed on Monday 16 March.  Everything was working find untill 13:00pm on 19/03/2020.  I am now receiving a cable error [8180].  I am unable to reach your technical support team via online chat or phone.  Please can you assist asap!!!

[Ahra_G]

Hi @6208161, 

We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times.TPG customer support channels during COVID-19 outbreak

We stand firm with our commitment to provide support to our customer while keeping our representatives' safe

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

Our Engineering team has coordinated this issue directly to NBN Co and an appointment has been set. 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,

Ahra_G

[Jane2008]

I have this exact same message. I have been with TPG for years and now I can’t even phone or send a chat message to get help. What do I need to do? I have checked my address with NBN and there is no outage/maintenance at my address.