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Can't see my network nor to connect for 2 days now

Moksha
Level 2

Since yesterday morning I can't see my network when I search wifi and I can't connect. I called customer service yesterday and they said technical support will call me but never happened. What do I do to fix it?

 

3 REPLIES 3
david64
Master

Hi @Moksha . On your wifi device, can you see other networks in the neighbourhood?

On your router, are the 2.4G/5G lights on? Some routers have a switch to turn wifi off/on.

What model is it?

Has the router config been changed to either disable wifi or hide the SSID names? 

Any improvement if you move closer to router? 

Reboot router.

Moksha
Level 2

I can see other networks from the neighbourhood

2.4G/5G lights are on, TP Link modem

I haven't changed outer configuration and even don't know how

No improvement when I get closer

 

 

david64
Master

@Moksha . Does the router feel hot? Turn the router off for 5 minutes then back on. See if it might be heat related.