Cancel TPG NBN plan

[qz704]

Hi there,

I want to cancel my TPG NBN plan because i will leave Australia soon. Could you please advise the exact procedure for doing it?

Regards,
Qian

[BasilDV]

Hi @qz704

We regret to read that you've decided to terminate your service with us.

We tried to locate your account using your community details to no avail.

Please PM me your TPG username or customer ID number along with your preferred time and best number to be contacted to discuss the process further.

How do I private message (PM) in the community

BasilDV

[qz704]

Hi,

The user name is qianzXXXXX, and the prefered number and time is 04041XXXXX and 10am-20pm every day.

Please call me as soon as possible. Thanks.

Regards,

Qian

[Ahra_G]

Thanks for passing on the details, @qz704. 

I'll have someone to contact you tonight at 8PM AEDT. 

Feel free to let me know should you have further queries. 

[Ahra_G]

Hi @qz704, 

A member of our Accounts Team tried contacting you to no avail. Please respond to the SMS sent by the officer so they can contact you directly. 

Note: Your post has been modified for privacy and security purposes

Thanks!