Cancel internet service

[pabloVazq]

Hello! 

I'm moving out of the country, what is the process to cancel my internet service? Thanks!

[Will]

Hi @pabloVazq 

Not what we'd like to hear, but I can understand your reason for canceling your service. To assist with your request, I need to organize a call from our Escalations Team. Can you PM us the following:

• Customer ID or username of the account you wish to cancel
• Best Contact #
• Preferred time for a call

For your reference: How do I private message (PM) in the community

Regards,

Will

[Will]

Hi @pabloVazq 

Thanks for providing your details via PM. I have organized a call from our Escalations Team. They'll contact you between 2:30PM - 3PM VIC on the mobile number we have on file.

[BasilDV]

Hi @pabloVazq,

We understand that our Escalations team has been in touch and discussed the process.

We wish you a safe flight and hope that you will consider TPG again in the future.

Cheers!

BasilDV