Cancel my account

0419698403
Level 2

I am going crazy trying to do a simple thing like cancel my account. They never activated my SIM and want me to respond to ID verification through my phone. I keep telling them my phone is not activated but they can't seem to understand. They will not deal with me through email and want me to send photos and ID through an SMS. Keep telling them the phone is not working. How do I cancel my account without a working phone?

1 REPLY 1
BasilDV
Moderator

Hi @0419698403 

 

We'd like to have a better understanding of the situation and sort things out for you.

 

Please send us a private message with your account details.

 

BasilDV