Still trying to cancel my account that was never even activated. Have a case with the TIO who told TPG not to take money from my account and this morning TPG has debited my account. You are not entitled to my money. I do not have a woking phone with you. ... View more

I am going crazy trying to do a simple thing like cancel my account. They never activated my SIM and want me to respond to ID verification through my phone. I keep telling them my phone is not activated but they can't seem to understand. They will not deal with me through email and want me to send photos and ID through an SMS. Keep telling them the phone is not working. How do I cancel my account without a working phone? ... View more