Cancellation Multiple Accounts

[thomaz2011]

Hi there,

Due to the COVID-19 crisis I've been forced to close part of my business. I have 6 active accounts and need to cancel 3 of them. Could you pease help.

Thanks

[David_M]

Hi @thomaz2011 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[thomaz2011]

I already downloaded the app, although there's no cancelation plan opition.

[David_M]

Hi @thomaz2011 

Due to the complex nature of multiple accounts, i have forwarded this on to our cancellations officers and someone will call you back ASAP.

You should have the service address', and usernames for each of the accounts you want cancelled or put on hold ready to tell the rep.

Thanks,

[thomaz2011]

I'm already 45min on hold waiting to speak to somenone.

[thomaz2011]

I hung up, can you please ask somebody to call me now.

Thanks

[David_M]

Hi @thomaz2011 

Give it the rest of today mate. I have escalated it directly, but i wont happen straight away.

Thanks,