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Cancellation Multiple Accounts

thomaz2011
Level 2

Hi there,

 

Due to the COVID-19 crisis I've been forced to close part of my business. I have 6 active accounts and need to cancel 3 of them. Could you pease help.

 

Thanks

6 REPLIES 6
David_M
Moderator

Hi @thomaz2011 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

thomaz2011
Level 2

I already downloaded the app, although there's no cancelation plan opition.

David_M
Moderator

Hi @thomaz2011 

 

Due to the complex nature of multiple accounts, i have forwarded this on to our cancellations officers and someone will call you back ASAP.

 

You should have the service address', and usernames for each of the accounts you want cancelled or put on hold ready to tell the rep.

 

Thanks,

thomaz2011
Level 2

I'm already 45min on hold waiting to speak to somenone.

thomaz2011
Level 2

I hung up, can you please ask somebody to call me now.

 

Thanks

David_M
Moderator

Hi @thomaz2011 

 

Give it the rest of today mate. I have escalated it directly, but i wont happen straight away.

 

Thanks,