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Cancellation Multiple Accounts

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Level 1c

Hi there,

 

Due to the COVID-19 crisis I've been forced to close part of my business. I have 6 active accounts and need to cancel 3 of them. Could you pease help.

 

Thanks

6 REPLIES 6
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Moderator

Hi @thomaz2011 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

I already downloaded the app, although there's no cancelation plan opition.

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Moderator

Hi @thomaz2011 

 

Due to the complex nature of multiple accounts, i have forwarded this on to our cancellations officers and someone will call you back ASAP.

 

You should have the service address', and usernames for each of the accounts you want cancelled or put on hold ready to tell the rep.

 

Thanks,

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Level 1c

I'm already 45min on hold waiting to speak to somenone.

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Level 1c

I hung up, can you please ask somebody to call me now.

 

Thanks

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Moderator

Hi @thomaz2011 

 

Give it the rest of today mate. I have escalated it directly, but i wont happen straight away.

 

Thanks,