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Cancellation Request

rinishj28
Level 2

I would like to cancel my TPG broadband internet connection. Please help.

7 REPLIES 7
Angeli
Moderator

Hi @rinishj28

 

Welcome to TPG Community! 

 

We're sorry to read that you are cancelling your service with us. Send us a PM with your TPG customer ID or username and we can discuss it from there. 


How do I private message (PM) in the community

 

Regards, 

Angeli
 

Angeli
Moderator

I see. I'll have an account specialist to ring you between 6-7PM SYD tonight. Let me know if you need anything else. 

rinishj28
Level 2
No one’s got in touch. I just need this cancelled asap.
BasilDV
Moderator

Hi @rinishj28

 

Our team tried to call you to no avail.

 

Do you have any preferred time for them to try again?

 

BasilDV

rinishj28
Level 2
I am free from 10 am to 12noon and 2pm to 5pm Melbourne time
BasilDV
Moderator

Got it! We'll arrange the call between 10AM - 12NN today.

 

BasilDV

BasilDV
Moderator

Hi @rinishj28

 

The cancellation of the account has commenced, and confirmation has been sent via Email.

 

Let us know if you need further assistance.

 

BasilDV