Cancellation form

[Angeli]

Hi, 

Welcome to TPG Community! 

Send us a PM and we'll discuss your request from there.

How do I private message (PM) in the community

Regards, 

Angeli
 

[Angeli]

Hi, 

Thanks for completing the verification. A callback has been set and you should hear from our account specialist before 12NN SYD today. 

Regards, 

Angeli

[bartknee]

I filled out the online cancellation form  for the NBN service during the weekend and have not received a confirmation email today (Monday). Can you please confirm that this is the correct way to cancel my service and that my 30 day period has started?

Kind regards

[Ahra_G]

Hi @bartknee, 

We're sorry to see you go. Please send us a private message with your TPG username or Customer ID and let's have a look at your account as we're still keen to keep you on board. 

-Ahra_G

[waz4]

Hi,

I’d like to cancel my service as well. Could you let me know who to pm please? Thanks

[Ahra_G]

Hi @waz4, 

Here's how to send a PM: How do I private message (PM) in the community

We'd like to know how we can still keep you as a customer. 

-Ahra_G