TPG Community

Angeli · ‎16-08-2023

Hi, Email forwarding is no longer being offered. Moving to TMC will give you access to your TPG email (send and receive). Your current email settings will continue to work after your TPG email address has moved to The Messaging Company and you are to use their email platform instead of TPG Post Office. Regards, Angeli

Angeli · ‎16-08-2023

Hi, I'll have a tech specialist to ring you for assistance on the bandwidth control, parental control and upload speed. Send me a PM with your TPG customer ID or username please. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎16-08-2023

Hi, We may be under the same umbrella but we have separate systems. Thus, you will need to reach their support for help. Please see https://www.iinet.net.au/contact. Regards, Angeli

Angeli · ‎16-08-2023

Hi @Batwam, What is your modem's make and model? Are you able to post a screenshot of what you see on the modem settings at the moment? Regards, Angeli

Angeli · ‎16-08-2023

Hi @jman1111, Regrettably, the Email Forwarding feature is no longer available. I can recommend that you opt-in to migrate to The Messaging Company to keep your TPG email account for awhile and then move to another email company of your choice in the future when you're ready. Regards, Angeli

Angeli · ‎16-08-2023

Hi @inphase, You have reached the community page for TPG and it is best to contact iiNet directly about this matter. Please refer to https://help.iinet.net.au/iinet-email-messaging-company. Regards, Angeli

Angeli · ‎15-08-2023

Hi, Welcome to TPG Community! Allow me to check on your application status. Send me a PM with your TPG customer ID and we can discuss it from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎15-08-2023

Hi @grs1961, Allow me to assess your account and determine as to what has triggered the cancellation. Send me a PM with your TPG customer ID or username please. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎15-08-2023

Hi @aitaktang, We'll take a closer look on your account and ensure that you will get the maximum speed offered by your current plan. Send us a PM with your TPG customer ID and we'll discuss it from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎15-08-2023

Hi @pratley2, We'll have your case be handled by our Customer Relations Team for immediate action. Best to PM us with your TPG customer ID or username and we'll take care of it. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi @Jase_83, Did you enable the roaming service on your Australian SIM card? If yes, are you connected to the partnered network in Indonesia? Regards, Angeli

Angeli · ‎14-08-2023

Hi @spoko, Welcome to TPG Community! Allow me to discuss this matter with you. Best to PM with your customer ID then I can take it from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi, You have reached the community page for TPG Australia. TPG Telecom Australia and SIMBA are two different companies. Please contact the SIMBA social media team via their Facebook Page at https://m.facebook.com/SIMBAtelecomSG/ for further assistance regarding your enquiry. SIMBA Mobile: https://simba.sg/home https://support.simba.sg/hc/en-us/requests/new

Angeli · ‎14-08-2023

Hi Sal, The customer ID and username you included on your recent post have been deleted for your own account security. I encourage you to send it to us via private message. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi Sal, I'd like to arrange a callback with our tech team on the exact time that you are experiencing the drop outs. This way, we can determine if it is the modem that is causing the connection issue or something else. Send me a PM with your TPG customer ID or username and I'll take it from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi @nilstang, Welcome to TPG Community! I'd like to conduct a troubleshooting on your connection to determine the issue. Best to PM with your TPG customer ID or username and we'll start from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi @kma2111, Welcome to TPG Community! I'd like to conduct a troubleshooting on your connection to determine the issue. Best to PM with your TPG customer ID or username and we'll start from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi @Jkam, Let us discuss your request via private message. Best to PM with your TPG customer ID and we can start from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎14-08-2023

Hi @samuele0, Welcome to TPG Community! You must have your Australian mobile number (listed on your TPG account) active with roaming service enabled to receive the one time passcode. The OTP is currently being sent via SMS only. Regards, Angeli

Angeli · ‎14-08-2023

Hi @strapp, Best to drop us a message and we'll have this matter looked into. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎11-08-2023

That is right, Peter! :)

Angeli · ‎11-08-2023

Hi, Thanks for completing the verification. A callback has been set and you should hear from our account specialist before 12NN SYD today. Regards, Angeli

Angeli · ‎11-08-2023

Hi, Welcome to TPG Community! Send us a PM and we'll discuss your request from there. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎11-08-2023

Hi @RichTill, We'll chase it up with our Engineering Team and ensure that this will be put in utmost priority. Send me a PM with your TPG customer ID or username and I'll take care of it. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎11-08-2023

Hi @mcb, Does your IPad gen 4 supports 2.4 Ghz? If it won't connect to 5Ghz, try to disable the band steering on the modem portal. Reference: https://support.tpg.com.au/tpg-modem-basic-wifi-settings Regards, Angel

Angeli · ‎11-08-2023

Hi, You have reached the support page for TPG Australia. TPG Telecom Australia and SIMBA are two different companies. Please contact the SIMBA social media team via their Facebook Page at https://m.facebook.com/SIMBAtelecomSG/ for further assistance regarding your enquiry. SIMBA Mobile: https://simba.sg/home https://support.simba.sg/hc/en-us/requests/new

Angeli · ‎11-08-2023

Hi, You have reached the community page for TPG Australia. TPG Telecom Australia and SIMBA are two different companies. Please contact the SIMBA social media team via their Facebook Page at https://m.facebook.com/SIMBAtelecomSG/ for further assistance regarding your enquiry. SIMBA Mobile: https://simba.sg/home https://support.simba.sg/hc/en-us/requests/new

Angeli · ‎10-08-2023

Hi @malsal, The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service. The service will be on us until September 2024. Your current email settings will continue to work when you opt to move your TPG email address to The Messaging Company. TMC is an Australian-based company and is part of the Atmail Group, with over 20 years of experience providing email services. You can find out more here: https://support.tpg.com.au/tpg-email-messaging-company Regards, Angeli

Angeli · ‎10-08-2023

Hi @John2046, Let's discuss your request privately. Send me a PM with your TPG customer ID or username please. How do I private message (PM) in the community Regards, Angeli

Angeli · ‎10-08-2023

Hi @sheryl1980, We can definitely have this matter checked with our tech team. Send me a PM with your TPG customer ID or username and we can take it from there. How do I private message (PM) in the community Regards, Angeli

TPG Community

About Angeli

Re: Email forwarding

Re: Qos and Bandwidth Control

Re: Mail Migration of the ii.net domain

Re: Qos and Bandwidth Control

Re: Email forwarding

Re: Mail Migration of the ii.net domain

Re: sim aativation

Re: Why has TPG cancelled my NBN Service?

Re: only getting less than 10mps out of my 100mps package

Re: NBN modem for new address has not arrived

Re: Cant receive sms overseas

Re: Cancelling mobile plan service

Re: Reactivation of Simba card

Re: Issues with modem AX5400 VX420-G2h

Re: Issues with modem AX5400 VX420-G2h

Re: Internet outage

Re: Blinking and clicking FTCC

Re: Cancel Wireless broadband

Re: Access code abroad

Re: E-mail Services

Re: Email Cancellation and move to The Messaging Company

Re: Cancellation form

Re: Cancellation form

Re: Service issue update makes no sense

Re: Sagemcom 5866 5G Modem - cannot connect IPad Generation 4

Re: open TPG My Account

Re: Reactivate my SIMBA SIM

Re: The Messaging Company Charges AND I DIDN'T RECEIVE AN EMAIL

Re: Cancel home broadband wireless Internet

Re: Upgrade from NBN100 to NBN Home superfast barely noticeable changes.