Just a follow up message to TPG. I have been with TPG for a long time, over 10 years and have enjoyed the service. Every provider has it quirks and TPG is no different, this is understood by anyone in IT. I work for a major IT vendor and as such would find that any change to service (let alone a major service), would be notified to users, way ahead of time.
I am very disappointed in TPG and the fact that I had to learn about the email service shutdown and transition by going to TPG’s website. That is bad enough, notwithstanding there are other checks and balances that TGP should have done at least, to maintain good standing and faith with its service users.
I don’t think it unreasonable that TPG Should have:
- Notified its users individually by email
- Provided an alternative solution (which TPG has Done)
- Provided users with a comparable ability and service if not a better service
- Negotiated a deal with the transitioning organisation
- Provided transition information via email,
- Provided users with a view of ongoing COST associated with the new service
- ETC.
I am extremely disappointed, I have previously spoken to people looking for an internet service and pointed them to TPG. I don’t think I will be doing this again.
