Hi Basil, My home phone is not restored yet. I have sent a PM to BasilDV. Hopefully, my first time sending PM is correct procedure. Let me know if there is something that I have not provided yet then I will fill in. Regards, Minh.       ... View more

Hi  Dschardt59, Thank you for sharing information. We hope you will be happy with the reasonable adjustment from TPG service. Cheer,      ... View more

Hi Basil, Thank you for your support. I havesent a PM to your mailbox. Kind regards, Minh Ha ... View more

Hi Chriswalsh, we were in the same boat. Last Wednesday 14/02/2024, a giant lightening and thunderstorm happenned in my Sefton area. It killed my Tp-link router commpletely no LED at all. The nbn modem was still LED on the power but blinking red at the connection image and made noise. It was a time taken to have a chance to talk to the technical support team. I got it at the  day 10th, the Team send me a Tp-link router VX220-G2v. A new router arrived to my home but still "no internet connection". It takes time to report to TPG Tech Team. They arrange a technician from NBN to visit and fix the issue. This morning 26/02/2024 the NBN technician came and replace the NBN modem box, no red light blinking but also no internet. He tested the nbn cable on the walkway in-front the house, and the problem was resolved. This afternoon I realised the TPG home phone doesn't work! The phone issue has been reported to TPG tech team. I am waiting for the support of Tech team. Good luck. ... View more