Cancellation of service

[harvinders]

Hi, I have raised a cancellation request on 25th November 2022, but until now haven't received any confirmation for this. 

I called TPG helpline services where they told me that my account is still active and nothing is happening for cancellation and after a long hold when my call was attended, I was just told by a lady that she will forward my request and cannot send me any confirmation email or message and the suddenly disconnected without even listening to me.

Also I have been charged for $65 when the service was supposed to be free for the first month. 

TPG helpline is no help. The only option left is Australian consumer commission.

Thanks,

Harvinder Singh

[Ahra_G]

Hi @harvinders, 

Let's take a look at your account and check on the progress of the cancellation. 

Please PM us with your TPG account details so we can assist. 

Thanks! 

Ahra_G