TPG Community

Ask, answer and talk about our products

Cancelling my ADSL home phone service

Level 2

Dear TPG, After a period of really great service, I am afraid cancellation will be necessary.  From the forum, it's understood 30 days notice is needed, and am giving this now.  I am  ok to give reasons, and any other account information details you require.  Can I please do this on private message.

Thank you in anticipation of your response.

Kind regards,

Robyn

 

5 REPLIES 5
Highlighted
Moderator

Hi @robynshort

 

Welcome to the Community! 

 

We regret to learn that you have decided to no longer wish to continue your service with us. 

 

I will have one of our Accounts Specialist to contact and assist you regarding this matter. Please send us with your best contact number and your most convenient time to recieve a call via private message so I can organise a contact to be made. 

 

Regards, 

Ahra_G

Moderator

Thank you for passing on the information via PM, @robynshort.

 

I will organise a contact to be made from our Accounts Specialist today between 4PM - 5PM SYD. 

 

Should you have further queries, please don't hesitate to let us know. 

 

 

Regards,

Ahra_G

 

Moderator

Hi @robynshort

 

Our Cancellations team has already replied to the email you sent regarding the cancellation. Please ensure to respond to it to finalise your request. 

 

You may also raise any concern or queries directly to them for prompt response. 

 

 

Regards,

Ahra_G

Level 2

Hi there Aphra, Thanks for your messages.  Had a call yest from a financial person.  Then an email today responding to my emails. Seems pretty explanatory and detailed, and not asking for a response. What do you advise more that I can say apart from regrets at having to cancel after great service? Thank you again..

Moderator

Hello @robynshort!

 

We appreciate your business with us and we're very delighted to hear that you were satisfied with the service! Smiley Happy 

 

We do hope that you would still consider TPG in the future.

 

Please don't hesitate to reach out to us again should you require assistance during your transition. 

 

 

Cheers!