Cancelling my internet

[Quynh]

Hi,
I move to new place so I want to cancel my current ADSL internet which is not in contract. TIA

[Riezl]

Hi @Quynh,

Welcome to TPG Community!

We have located an account using your community details and we'll have an account specialist contact you as soon as possible to address this concern.

Should you have a preferred contact number and time, please send it via private message. Thank you.

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

[Riezl · Accepted solution]

Hi @Quynh, we can see that our Accounts Team has been in touch and addressed the concerns raised. 

Should you require further assistance, feel free to drop us a message.Cheers!

[ranaali749]

I want cancel my service

[Anonymous]

Hi @ranaali749,

Welcome to the community!

I am sorry to know that you're considering to cancel your service.

I went ahead and check your account using your community details and I got a match.

I've seen that you have speak with one of our Account Specialists and provided details about cancellation of the account.

I also sent an Private Message to you about the cancellation.

Let me know should you require further assistance.
 

[patandsian]

We also want to cancel our service from 31st Jan. Why do you make it so hard?

[BasilDV]

Hi @patandsian,

Welcome to TPG Community!

We regret to hear that you've decided to cancel your TPG service. I will arrange a call from our Accounts team to assess the account and discuss further the process.

Please shoot me a private message with your preferred time and best number to be contacted.

Kind regards,

BasilDV

[patandsian]

We are overseas so you can only call us by making an international call hence why I didn’t call tpg. How do I private message you? It should not be this hard to cancel online! Won’t be using tpg again!

[BasilDV]

Hi @patandsian,

Here's a community link on how to send a PM.

We need to make sure that the owner of the account is the one who's cancelling the service and also for our Accounts team to assess the account if there's any fees that needs to be settled.

Since you are currently out of the country, you may send your email address via PM so we could notify our Accounts team to contact you via Email instead.

Kind regards,

BasilDV

[Vhorlon]

In this day and age, customers should really be able to cancel their service online quickly and easily. Why do you need to 'make sure' of anything. The customer has enough details to log in online. These details are confidential and specific to each customer. That should be identification enough. There's no reason or excuse why it should be a headache to do it. This is the 21st Century. Everything is online these days.